Tagabet Privacy Policy – User Data Protection & Privacy for Malaysia

1Introduction

Tagabet ("we", "the company") is committed to protecting the privacy of every user who interacts with our platform at tagabet.pro and the tagabet mobile app. This Privacy Policy ("Policy") transparently describes how we collect, process, store, and protect your personal information.

This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We take this responsibility seriously because we understand that your trust in Tagabet begins with how we handle the personal information you entrust to us.

If you have any questions or concerns about how we handle your data, we encourage you to contact our privacy team. We are always ready to provide clear and transparent explanations.

2Information We Collect

Tagabet collects various categories of information to provide a secure, efficient, and personalized service. Below are full details of the data categories we collect:

We do not collect sensitive information such as biometric data (except for login verification in the mobile app with your consent), health information, or political and religious affiliations.

3How We Use Your Data

Tagabet uses your personal data for legitimate and necessary purposes. Every use of your data is grounded in a sound legal basis — whether your consent, contractual necessity, legal obligation, or the company's legitimate interests.

Primary purposes for using your data:

• Account Management: Registering your account, verifying your identity, and managing your user profile within the tagabet system.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions you carry out through the platform.
• KYC & AML Compliance: Meeting the Know Your Customer and anti-money laundering requirements mandated by regulators.
• Platform Security: Detecting and preventing fraud, hacking, account abuse, and other security threats.
• Customer Support: Responding to inquiries, resolving complaints, and providing the necessary technical assistance.
• Product Improvement: Analyzing usage patterns to enhance the user experience and develop relevant new features.
• Marketing Communications: Sending promotional offers, bonuses, and the latest product information – only if you have agreed to receive them.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of potential addiction and provide appropriate support.

Tagabet does not use your data to make automated decisions that significantly affect you without human intervention, except in fraud detection cases where temporary automated action may be required to protect your account.

4Data Sharing with Third Parties

Tagabet does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are situations where we need to share certain information with trusted parties:

• Payment Providers: Required transaction information is shared with certified payment service providers (such as FPX, DuitNow) to process your deposits and withdrawals.
• Game Providers: Required account information is shared with integrated game providers to enable your gameplay. These providers are bound by strict confidentiality agreements.
• Legal Authorities: tagabet will disclose information when required by a court order, regulatory directive, or valid legal requirement.
• Independent Auditor: For security audit and compliance purposes, certified auditors may need to access system data (not individual personal data) within a limited audit scope.

5Data Security

Tagabet continually invests in robust security infrastructure to protect your data from unauthorized access, loss, alteration, or disclosure. Our technical and organizational security measures include:

• Data encryption in transit using TLS 1.3 and stored data encryption using AES-256.
• Role-based access control (RBAC) ensuring only authorized staff can access user data according to their job requirements.
• Continuous access log auditing and suspicious activity monitoring using a SIEM system.
• Penetration testing is conducted regularly by independent security firms.
• Cybersecurity awareness program for all tagabet staff who handle user data.
• Tested incident response procedures to ensure any data breach is addressed promptly and effectively.

6Cookies & Tracking Technologies

Tagabet uses cookies and similar tracking technologies to enhance the user experience, analyze platform traffic, and ensure security functions operate correctly. Cookies are small text files stored on your device by your web browser.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how users interact with the platform for continuous improvement. Collected data is aggregated and anonymized.
• Functional Cookies: Saving your preferences such as language, time zone, and display settings so you do not need to reconfigure them each time you log in.
• Marketing Cookies: Used to display relevant promotional content based on your interests and activity. You can disable this type of cookie through our cookie settings.

You can manage your cookie preferences at any time through your web browser settings. Please note that disabling certain cookies may affect your experience on the Tagabet platform.

7User Rights over Personal Data

As a tagabet user, you have rights protected under Malaysia's PDPA and any applicable data protection laws. tagabet respects and facilitates the exercise of these rights:

• Right to Access: You have the right to obtain a copy of the personal data we hold about you. Access requests will be processed within 21 business days.
• Right to Rectification: If the data we hold is inaccurate or outdated, you have the right to request a correction. Basic updates such as email address and phone number can be made directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data under certain circumstances, subject to applicable legal data retention obligations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will verify your identity before processing any request to ensure the security of your data.

8Data Retention

Tagabet does not retain your personal data longer than necessary for the purpose it was collected, unless a longer period is required by law or regulatory obligation.

Tagabet's general data retention guidelines:

• Active account data is retained for the duration your account remains active.
• Closed account data is retained for a maximum of 7 years for legal compliance and financial audit purposes.
• Financial transaction records are retained for 7 years in accordance with Malaysia's taxation and financial regulatory requirements.
• Technical and security logs are retained for 90 days by default, or longer if required for ongoing security investigations.
• Customer support communication records are retained for 3 years from the date of last interaction.

Once the retention period expires, your data will be securely deleted or anonymized in a way that prevents re-identification.

9Amendments to the Privacy Policy

Tagabet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services. Any amendments take effect when the updated version is published on our platform.

For significant amendments, we will:

• Sending notifications to your registered email address at least 14 days before changes take effect.
• Displaying banners or notification pop-ups on our platform to inform users.
• Maintaining an archive of previous versions of the Privacy Policy for your reference.

Continued use of the tagabet platform after amendments take effect constitutes your acceptance of the updated Privacy Policy.

10Contact Us

We welcome every inquiry, concern, and feedback regarding your privacy and data protection. The tagabet privacy team is ready to assist and provide clear explanations of how we manage your data.

Ways to reach us:

• Privacy Email: [email protected] (response within 3 business days)
• General Support Email: [email protected] (response within 24 hours)
• Live Chat: Available 24/7 through the tagabet platform